IPredict support is available from 9 am to 5 pm Central European Time, Monday through Friday. You can reach us through email.
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To speed up the support process please send an email with a simple Microsoft Excel workbook exemplifying your request and a description of the support request to IPredict Support.
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Frequently Asked Questions
What are the system requirements to run IPredict?
50 MB of disk space, 256 MB of memory and 1.5 GHz processor.
How large a dataset can IPredict handle?
There are no explicit internal limits. All of the limitations of the Microsoft Excel plug-in depend from Microsoft Excel itself (so for example you cannot handle more than 65000 lines just because Microsoft Excel 2007 cannot handle more than that, of course this limitation has been lifted in more recent Excel versions).
Which versions of Windows and Excel are supported?
IPredict runs on Windows 7 32/64 bits, Windows 8 and 8.1 32/64 bits and Windows 10. IPredict requires Microsoft Excel 2007, 2010 or Microsoft Excel 2013 to be run as a standalone software. Microsoft Excel is not needed if the library is embedded in third party applications.
How do I start IPredict?
You don’t need to start IPredict, it starts automatically with Microsoft Excel. You will find the IPredict toolbar as a panel in the ribbon when opening Microsoft Excel after the installation and you will have the possibility to use IPredict formulas in any worksheet.
Are there some examples?
Yes, of course. You can find several examples in the installation folder in your machine. The examples cover each single method in the library.
How secure are my credit card details if I order online?
We use PayPal secure online forms to make the financial transaction, the most used online payment gateway. We don’t sell or rent your personal information to any company for any purpose.
I thought about a new feature that would be useful. Is it possible to add it to IPredict?
We are always looking for ways to improve IPredict. Please send an email to support with a description of what you’re thinking. You’ll be the first to see and use the new functionality and get one year of support if you buy the product.
Often our customers ask us if there are books that explain the forecasting techniques implemented in IPredict. Here is a selection of books that are extremely useful in this respect. Please be aware that these books are not for the beginner and often require an extensive mathematical background.